Privacy Policy & Data Protection Standards
Welcome to Lounge. We are dedicated to safeguarding your personal data and ensuring transparent processing across our airport lounge pass marketplace. This Privacy Policy details how we gather, utilize, store, and protect your information when accessing our platform and services.
1. Data Controller & Scope
Lounge operates as an independent peer-to-peer digital pass marketplace. When you purchase, list, or browse lounge access passes across international hubs, Lounge determines the purposes and methods of processing your personal data in accordance with prevailing data privacy frameworks.
This policy applies to all visitors, registered members, buyers, and sellers interacting through our web portal, digital checkout interfaces, and customer support channels.
Commitment to Integrity: We never sell your personal information to third-party advertisers. All transaction data is processed strictly to authenticate lounge vouchers, deliver digital QR passes, and ensure secure settlement.
2. Information We Collect
We collect essential information required to maintain security, verify pass authenticity, and fulfill orders smoothly:
Account & Identity Data
Full name, primary email address, contact phone number, and verified traveler preferences.
Pass Transaction Data
Airport IATA code, terminal information, lounge network name, entry dates, voucher validity codes, and order identifiers.
Payment Records
Encrypted billing details, payment tokens processed via PCI-DSS compliant payment gateways. Card numbers are never stored on our servers.
Technical & Log Data
IP address, browser type, device identifiers, session timestamps, and operational system diagnostics.
3. Purposes of Processing
Your information is processed under explicit legal bases, ensuring the highest standards of operational efficiency and user security:
- Order Fulfillment & Instant Delivery: Generating and delivering verifiable digital QR codes directly to your account and email inbox as outlined in our Delivery Information.
- Customer Support & Dispute Resolution: Reviewing transaction logs to handle entry inquiries or process eligibility claims according to our Refund Policy.
- Fraud Prevention & Safety: Monitoring marketplace activities to detect duplicate listings, unauthorized transfers, and abusive behavior.
- Regulatory Obligations: Maintaining accurate accounting, tax reporting, and anti-fraud documentation as mandated by international commerce regulations.
4. Retention & Storage
We retain personal information only for the duration necessary to fulfill the objectives set forth in this document. Transaction records are maintained for up to 5 years following completion to satisfy financial auditing and legal requirements.
Digital access pass credentials and QR codes are securely archived after airport lounge admission or pass expiration. You may request account closure at any time, subject to statutory retention obligations.
5. Third-Party Disclosures
To deliver seamless lounge pass transfers, we share specific limited data only with trusted partners operating under stringent confidentiality agreements:
| Recipient Category | Transferred Information | Operational Objective |
|---|---|---|
| Payment Gateways | Billing identity, order total, tokenized transaction ID | Encrypted payment capture and fraud scoring |
| Email & Notification Providers | Recipient name, email address, digital pass links | Instant automated delivery of lounge booking vouchers |
| Infrastructure Hosting | Encrypted database payloads, server access logs | Secure cloud storage and continuous uptime monitoring |
For additional terms governing site interaction, please review our comprehensive Terms of Use and operational Disclaimer.
6. Your Privacy Rights
Depending on your jurisdiction, you are entitled to exercise several fundamental rights regarding your personal information:
Right to Access
Request a copy of the personal details we hold about you at any point.
Right to Rectification
Correct or update inaccurate travel details or personal account information.
Right to Erasure
Request the permanent deletion of your profile and optional profile attributes.
Right to Object
Opt out of analytical tracking or promotional newsletters with a single click.
8. Contact & Inquiries
If you have any questions, wish to submit a data subject request, or need clarification regarding our data protection standards, our dedicated privacy team is available to assist you.
Privacy & Data Protection Officer
Inquiries are acknowledged within 48 business hours with verified resolution reports.